We are Recruiting an IT Support Officer
The main duties & responsibilities are:
Provide Support to users sending tickets for support and ensure that they are closed
For this you will have to:
- Understand how the Eazzy software work,
- Adapt and learn to new features brought to the software,
- Test and report if changes to the software are working correctly from a user point of view,
- Prepare and Conduct User Acceptance Testing.
Maintain and provide updates to client’s existing application
Provide Training to users.
Follow client needs regarding projects; Assistance in Projects Implementation
Work in close collaboration with the KM Orizzon team members on projects and matters relating thereto
Develop and maintain good relations with our customers
Update a reference guide for users
A good knowledge of IT or having worked in a similar environment would be an advantage
Perform any other duty required and in the line with this role
Requirements: You must have at least graduated at a University. A degree in Management or in IT would be an advantage, as well as having some work experience.
Send your cv: email@example.com